Mantis - Resin
Viewing Issue Advanced Details
ID: Category: Severity: Reproducibility: Date Submitted: Last Update:
181 minor always 05-17-05 00:00 11-30-05 14:44
Reporter: sam Platform:  
Assigned To: OS:  
Priority: high OS Version:  
Status: closed Product Version: 3.0.13  
Product Build: 3.0.13 Resolution: fixed  
Projection: none      
ETA: none Fixed in Version: 3.0.14  
Summary: 0000181: some pdf's not downloading correctly with recent Acrobat clients
Description: RSN-181
(rep by C Braunstein)

[17:30:38.697] [7] GET /hogwarts/gryffindor/pdf/400/4A40E69B6E4A6A2753FCEB57E729F5F
6.pdf HTTP/1.1
[17:30:38.697] [7] Accept: */*
[17:30:38.697] [7] Range: bytes=471883-472998, 474989-475608,
36616-72859
[17:30:38.697] [7] Accept-Encoding: gzip, deflate ; SV1)
[17:30:38.697] [7] User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1 ; SV1)
[17:30:38.697] [7] Host: new.knovel.com
[17:30:38.697] [7] Connection: Keep-Alive
[17:30:38.697] [7] Cache-Control: no-cache
[17:30:38.697] [7] Cookie: JSESSIONID=3Nbxsx_CNX6jVtuF
[17:30:38.697] using cache: /hogwarts/gryffindor/pdf/400/4A40E69B6E4A6A2753FCEB57E7 29F5F6.pdf
[17:30:38.697] [7] HTTP/1.1 206 Partial Content
[17:30:38.697] [7] ETag: "EM4v8VOLS/l"
[17:30:38.697] [7] Last-Modified: Mon, 07 Feb 2005 19:48:23 GMT
[17:30:38.697] [7] Accept-Ranges: bytes
[17:30:38.697] [7] Cache-Control: max-age=86400
[17:30:38.697] [7] Expires: Tue, 03 May 2005 21:30:38 GMT
[17:30:38.697] [7] Content-Type: multipart/byteranges; boundary=--98+eNEaORBt
[17:30:38.697] [7] Transfer-Encoding: chunked
[17:30:38.697] [7] chunk: 93
[17:30:38.697] [7] chunk: 95
[17:30:38.697] [7] chunk: 93
[17:30:38.775] [7] chunk: 21
[17:30:38.947] [7] keepalive
6.pdf HTTP/1.1
[17:30:39.479] [7] GET /hogwarts/gryffindor/pdf/400/4A40E69B6E4A6A2753FCEB57E729F5F
6.pdf HTTP/1.1
[17:30:39.479] [7] Accept: */*
[17:30:39.479] [7] Range: bytes=470335-471882
[17:30:39.479] [7] Accept-Encoding: gzip, deflate ; SV1)
[17:30:39.479] [7] User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1 ; SV1)
[17:30:39.479] [7] Host: new.knovel.com
[17:30:39.479] [7] Connection: Keep-Alive
[17:30:39.479] [7] Cache-Control: no-cache
[17:30:39.479] [7] Cookie: JSESSIONID=3Nbxsx_CNX6jVtuF
[17:30:39.479] using cache: /hogwarts/gryffindor/pdf/400/4A40E69B6E4A6A2753FCEB57E7
29F5F6.pdf
[17:30:39.479] [7] HTTP/1.1 206 Partial Content
[17:30:39.479] [7] ETag: "EM4v8VOLS/l"
[17:30:39.479] [7] Last-Modified: Mon, 07 Feb 2005 19:48:23 GMT
[17:30:39.479] [7] Accept-Ranges: bytes
[17:30:39.479] [7] Cache-Control: max-age=86400
[17:30:39.479] [7] Expires: Tue, 03 May 2005 21:30:39 GMT
[17:30:39.479] [7] Content-Range: bytes 470335-471882/475609
[17:30:39.479] [7] Content-Type: application/pdf
[17:30:39.479] [7] Content-Length: 1548
[17:30:39.479] [7] keepalive
[17:30:39.557] [7] GET /hogwarts/gryffindor/pdf/400/4A40E69B6E4A6A2753FCEB57E729F5F
6.pdf HTTP/1.1
[17:30:39.557] [7] Accept: */*
[17:30:39.557] [7] Range: bytes=473971-474988, 473969-473970, 461472-462758, 462 759-463993, 467144-468420, 465917-467143, 464192-465454, 463994-464191, 72860-73091, 73092-102629, 102630-104675, 459982-461262, 461263-461471, 104676-107445, 107446-112985, 112986-115755, 465659-465916, 465455-465658, 115756-121295, 468421-469644, 469645-469885, 121296-146955, 146956-149465, 149466-152699, 152700-155933, 469886-470334, 155934-198703
[17:30:39.557] [7] Accept-Encoding: gzip, deflate ; SV1)
[17:30:39.557] [7] User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1 ; SV1)
[17:30:39.557] [7] Host: new.knovel.com
[17:30:39.557] [7] Connection: Keep-Alive
[17:30:39.557] [7] Cache-Control: no-cache
[17:30:39.557] [7] Cookie: JSESSIONID=3Nbxsx_CNX6jVtuF
[17:30:39.557] using cache: /hogwarts/gryffindor/pdf/400/4A40E69B6E4A6A2753FCEB57E7
29F5F6.pdf
[17:30:39.557] [7] HTTP/1.1 206 Partial Content
[17:30:39.557] [7] ETag: "EM4v8VOLS/l"
[17:30:39.557] [7] Last-Modified: Mon, 07 Feb 2005 19:48:23 GMT
[17:30:39.557] [7] Accept-Ranges: bytes
[17:30:39.557] [7] Cache-Control: max-age=86400
[17:30:39.557] [7] Expires: Tue, 03 May 2005 21:30:39 GMT
[17:30:39.557] [7] Content-Type: multipart/byteranges; boundary=--4zxUUUhwupA
[17:30:39.557] [7] Transfer-Encoding: chunked
[17:30:39.557] [7] chunk: 93
[17:30:39.557] [7] chunk: 95
[17:30:39.557] [7] chunk: 95
[17:30:39.557] [7] chunk: 95
[17:30:39.557] [7] chunk: 95
[17:30:39.557] [7] chunk: 95
[17:30:39.557] [7] chunk: 95
[17:30:39.557] [7] chunk: 95
[17:30:39.557] [7] chunk: 93
[17:30:39.557] [7] chunk: 94
[17:30:39.619] [7] chunk: 95
[17:30:39.619] [7] chunk: 95
[17:30:39.619] [7] chunk: 95
[17:30:39.619] [7] chunk: 95
[17:30:39.619] [7] chunk: 95
[17:30:39.791] [7] chunk: 95
[17:30:39.791] [7] chunk: 95
[17:30:39.791] [7] chunk: 95
[17:30:39.791] [7] chunk: 95
[17:30:39.791] [7] chunk: 95
[17:30:39.791] [7] chunk: 95
[17:30:39.791] [7] chunk: 95
[17:30:39.947] [7] chunk: 95
[17:30:39.947] [7] chunk: 95
[17:30:39.947] [7] chunk: 95
[17:30:39.947] [7] chunk: 95
[17:30:39.947] [7] chunk: 95
[17:30:40.979] [7] chunk: 21
[17:30:41.088] [7] keepalive
[17:30:50.541] closing connection
TcpConnection[id=resin-tcp-connection-*:80-17,
socket=JniSocketImpl$18360202[60555872],port=Port[null:80]], total=7
Steps To Reproduce:
Additional Information:
Relationships
Attached Files:

Notes
(0000209)
user70   
05-17-05 00:00   
Attached is one of the "bad files". I was wrong when I said re-saving it fixes the problem, it just moves the problem to another page.
(0000210)
sam   
05-17-05 00:00   
(rep by C Braunstein)

It works now. Here is the deal, it must have happened when
I had the cache turned on in the resin.conf for pdf files. Which, we
guessed, and I turned off. However, what I forgot to do was to clear my
browser cache, so it was still showing me the corrupt pdf files. Now I
cleared my cache and all is good. The problem still happens (I think, I
don't dare test that right now!) if you turn back caching on pdf files.
(0000211)
ferg   
05-17-05 00:00   
server/13y0